By agreeing to the Hoseasons booking or a direct booking with us, you have entered into a contract with us in which you undertake on behalf of yourself and the people in your party (including children) to abide by the following rules. This will enable everyone to have a happy and safe holiday.
Behaviour: You and all members of your party agree:
· to keep the property clean and tidy.
· to leave the property in a similar condition as you found it when you arrived.
· to behave in a way at all times while at the property which does not break any law.
· not to behave in an anti-social manner, breach the peace or otherwise act in a way which may disrupt or affect the enjoyment of others.
· not to use the property for any illegal or commercial purpose;
· not to sublet the property or any part thereof or otherwise allow anyone to stay in it who we have not previously accepted as a member of your party.
· not allow more people than the booking agreement states to stay overnight in the property.
· not arrange for visitors to the property without the advance consent of the owner.
· not to change the number of adults or children during your stay.
· not hold events (such as parties, celebrations or meetings) at the property without the advance consent of the owner.
· to act in a courteous and considerate manner towards us, our staff and other guests.
Noise
Quiet hours are from 10.00pm to 8.00am Please respect your fellow guests and keep noise to a minimum.
Safety
The Lodge is set within a working farm. Some parts of the farm can be dangerous. It is your responsibility to ensure children are supervised at ALL times. The Lodge park is fenced from the working parts of the farm. Please respect the gates. We would love to show you and your family our working farm, but this must be supervised by us to ensure safety of our guests and the farm livestock.
Cycles
Cycles are permitted, please ride with care and consideration for other park users
Mini Sewage Treatment system
The Mini Sewage Treatment system is underground behind the rubbish shed. Do not allow your children to play around this area. Due to the Mini Sewage Treatment system, only toilet paper can be flushed down the toilet.
Visitors
ALL visitors must report upon arrival by telephone at 07704 681 434.
Cars
There is a 5MPH SPEED LIMIT ON THE PARK. Only 2 vehicles are allowed to be parked at your lodge, if you bring more than 2 cars please report by telephone for directions to additional parking areas. We will allow extra cars to be parked on site as space is available. Parking must be in the designated parking areas to allow emergency vehicle access.
Dogs
No dogs are allowed on the lodge park site. There are two farm dogs as part of the working farm, and they remain behind the sign posted gates. Please respect the “Dog Loose” sign and do not approach the working dogs. Working Border Collies are not petting animals.
Children
Please supervise your children at all times especially near the electric stock fencing. Do not allow children to climb on or damage the fencing, gates, trees and bushes. Make sure they do not cause any damage to the park, as you will be liable for any repairs.
Damage
You are responsible for and agree to reimburse us for all costs incurred by us for all damage or breakages or loss caused by you and/or members of your party and/or any other persons invited into the property by you, to the property or its contents.
This includes responsibility for paying for the damage and the cost of any work needed to put the damage right.
We, as the owners can ask for payment from you to cover any such costs.
If you discover that anything is missing or damaged on arrival, please notify us immediately.
We, as the owners expect the accommodation to be left in a reasonable state on departure. If in our opinion, additional cleaning is required, you will be liable for the cost of this cleaning.
Damage
You are responsible for and agree to reimburse us for all costs incurred by us for all damage or breakages or loss caused by you and/or members of your party and/or any other persons invited into the property by you, to the property or its contents. This includes responsibility for paying for the damage and the cost of any work needed to put the damage right. We, as the owners can ask for payment from you to cover any such costs. If you discover that anything is missing or damaged on arrival, please notify us immediately. We, as the owners expect the accommodation to be left in a reasonable state on departure. If in our opinion, additional cleaning is required, you will be liable for the cost of this cleaning.
Complaints
If you want to complain, we, as owners will want to take action to sort your complaint out as soon as possible. Because the contract for your arrangements is between you and us, the owners, you should put any queries or concerns to us. It is essential that you contact us immediately if any problem arises so that it can be sorted out as quickly as possible.
It is often extremely difficult (and sometimes impossible) to sort out difficulties properly unless we are told promptly. If you discuss the problem with us during your stay, it can usually be sorted out straightaway. In particular, complaints which would only be temporary (for example, complaints on how the property is prepared or the heating not working) cannot possibly be investigated unless registered during your stay.
For Hoseasons Guests: If you are not happy with our response, you can phone the Hoseasons Customer Services Line on the number shown on your confirmation. We, the owners must be given access to the property if you have a problem. Hoseasons may need to contact us at any time during this process and you must agree to meet with us directly to discuss any situation which may arise. If, despite having contacted Hoseasons, the problem remains unresolved, it is essential that you contact Hoseasons customer services line again otherwise Hoseasons will assume that the matter has been resolved to your satisfaction. If you still feel that the problem has not been dealt with, please send your complaint in writing to Hoseasons office at Sunway House, Raglan Road, Lowestoft, NR32 2LW, marked for the attention of the Customer Relations Department. Or you can send an email to CustomerCare@hoseasons.co.uk.